Performance achievements are generally related to production, sales or to other tangible matrices, but seldom to the intangibles. It is little realised that loss of revenues/added costs are also due to poor internal service efficiencies. A lot of slack resides in intra/inter-functional service levels. Apart from loss of revenue & added costs, they generate internal distress, wasted efforts, non-value added work.
As organisations grow, they need to build systems and processes to improve response & service levels within the organisation and bring in internal customer perspectives within the organisation; operate with service level agreements [SLA's] between departments & carry out business process re-engineering to contextualise these to the current business state.
Vantage facilitates organisations to improve internal service standards by creating awareness on internal customer perspectives; evolving inter/intra-functional service level agreements and performance monitoring framework for the same; and re-engineer key business processes to enable growth & superior performance.